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Support

Get help with Salestools AI and our Zoom integration.

Contact Support​

Email Support​

For all support inquiries, technical issues, or questions about the Zoom integration:

Email: info@salestools.io

Support Hours: 24/7 monitoring

Response Time: We respond to all inquiries within 2 business days (Monday-Friday, excluding holidays)

What to Include in Your Support Request​

To help us resolve your issue quickly, please include:

  1. Subject Line: Brief description of the issue
  2. Account Details:
    • Your registered email address
    • Company name (if applicable)
  3. Issue Description:
    • What you were trying to do
    • What happened instead
    • Any error messages you received
  4. Screenshots: If applicable, attach screenshots showing the issue
  5. Browser/Platform: Which browser or device you're using

Issue Priority Levels​

Critical Issues​

  • Cannot access your account
  • Zoom integration completely broken
  • Data loss or security concerns
  • Service outage

Critical issues are addressed with high priority and care.

High Priority​

  • Feature not working as expected
  • Integration errors affecting workflow
  • Calendar sync issues
  • Meeting creation failures

Normal Priority​

  • General questions
  • Feature requests
  • Documentation clarification
  • Best practices guidance

Common Issues​

Before contacting support, check if your issue is covered in our documentation:

Zoom Integration Issues​

Issue: Zoom not connecting

Issue: Meetings not being created

Issue: Calendar sync problems

  • Solution: Disconnect and reconnect your calendar in Settings → Integrations

Issue: Wrong timezone for meetings

  • Solution: Verify your timezone is correctly set in Settings → Calendar Preferences

Account & Access Issues​

Issue: Cannot log in

Issue: Integration disconnected

  • Solution: Reconnect the integration in Settings → Integrations

Documentation​

For detailed guides and setup instructions, visit:

Business Inquiries​

For sales, partnerships, or general business inquiries:

Email: info@salestools.io

Website: https://salestools.io

Data & Privacy Requests​

For data removal, privacy concerns, or GDPR/CCPA requests:

Email: info@salestools.io

Subject: "Privacy Request - [Your Request Type]"

Please include:

  • Your account email address
  • Specific request (data export, account deletion, etc.)
  • Any relevant details

We process privacy requests within 30 days as required by law.

Service Status​

To check if there are any ongoing service issues:

  • Visit our platform at https://salestools.io
  • Check for status updates via email notifications
  • Contact support for real-time status information

Feedback & Feature Requests​

We value your feedback! Send suggestions and feature requests to:

Email: info@salestools.io

Subject: "Feature Request - [Brief Description]"

While we can't implement every request, we review all feedback and consider it for future updates.

For immediate assistance, email us at info@salestools.io

Response time: Within 2 business days