Reply Handling
Salestools has the best reply handling engine in the market, trained on over 24.5M email replies and 19M LinkedIn messages - all with objections - to perfect the engine.
How Reply Handling Works
Automatic Classification
When a prospect replies, Salestools AI automatically classifies the response:
| Classification | Description | Action |
|---|---|---|
| Interested | Positive response | Route to meeting booking |
| Objection | Concern or pushback | Handle with trained response |
| Not Interested | Clear rejection | Mark and respect decision |
| Come Back Later | Timing issue | Schedule follow-up |
| Question | Needs information | Provide relevant answer |
| Meeting Request | Wants to talk | Send calendar link |
| Out of Office | Auto-reply | Wait and retry |
| Wrong Person | Not decision maker | Ask for referral |
Intelligent Responses
Based on the classification, Salestools AI:
- Analyzes the full conversation context
- Selects the appropriate response strategy
- Generates a personalized reply
- Sends within minutes (or queues for review)
Setup
Enable Reply Handling
- Go to Settings → AI SDR
- Enable Automatic Reply Handling
- Configure your response preferences
Train Your AI
Provide context for better responses:
- Your Pitch - What you're selling and key benefits
- Objections - Common objections and how to handle them
- Competitors - Competitive positioning
- Pricing - How to handle pricing questions
Best Practices
- Review regularly - Check AI responses weekly
- Update objection handlers - Add new objections as they appear
- Set human handoff - Know when to involve a human
- Respect unsubscribes - Always honor removal requests
Support
Need Help?
- Email: info@salestools.io
- Live Chat: Available in the Salestools dashboard
- Documentation: https://docs.salestools.io
Last Updated: January 2025 Version: 1.0